Customer Service Representative One - Inbound Sales
Full Time âą Richmond, VA
Benefits:
A fun, supportive, and high-energy workplace culture
Competitive hourly pay with bonus & incentive opportunities
Employee discounts
Opportunity for advancement
Training & development
đđŠ Pest and Mosquito Authority is Now Hiring: Customer Service Representative One - Inbound Sales
Mosquito & Pest Authority | Richmond, VA | Full-Time
Are you a people-person who thrives on helping others and loves being part of a positive, fast-paced team? Do you take pride in delivering outstanding customer experiences? If so, weâd love to meet you!
At Mosquito & Pest Authority, our Customer Service Representatives are the heartbeat of our operation. Youâll be the friendly first voice our customers hearâhelping protect families, homes, and businesses from pests and mosquitoes while building long-term relationships.
If you're driven, detail-oriented, and ready to grow in a supportive, team-focused environment, this could be the perfect role for you!
đ What Youâll Do
Deliver exceptional customer service via phone, text, and email
Handle inbound calls and conduct outbound follow-ups with professionalism
Schedule services, answer questions about pricing and treatments, and resolve concerns
Upsell and cross-sell services using consultative sales techniques
Maintain and update accurate customer records
Consistently meet or exceed weekly and monthly performance goals
Support marketing initiatives such as trade shows and special events
Navigate multiple systems while actively listening and data entering with precision
â What Weâre Looking For
High School Diploma or GED required
Excellent verbal and written communication skills
Strong attention to detail and accuracy
Confident explaining products and services to customers
Comfortable multitasking in a call-center-style environment
Proficient in Microsoft Office (Word, Excel, Outlook)
Sales experience is a plusâbut a great attitude is a must!
đ Additional Requirements
Valid Virginia Driverâs License
Ability to pass a background check and drug screening
đ° What We Offer
Competitive hourly pay with bonus & incentive opportunities
Room for growth and advancement in a rapidly expanding company
Employee discounts on pest and mosquito services
A fun, supportive, and high-energy workplace culture
Leadership that truly values your success
â€ïž About Us
Our mission is simple: to help protect families from mosquitoes and the diseases they carry. Every member of our team plays a vital role in delivering peace of mind to our customers so they can enjoy their homes and outdoor spaces comfortably and safely.
Help protect families from mosquitoes, ticks and other pests and the diseases they carry.
The best part? Thereâs no experience needed! You will be provided with expert training when you join our team. Enter your zip code to see opportunities to join our team in your area.
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This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The Mosquito Authority / The Pest Authority Corporate.
