Franchise Marketing Support Specialist
Full Time • Hybrid - US
Benefits:
- 401(k)
- Bonus based on performance
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Are you passionate about supporting business owners and helping them grow? Do you enjoy being the go-to partner who helps clients navigate marketing tools, programs, and strategies with confidence? If so, this role may be a great fit.
Main Line Brands, LLC is an award-winning multi-brand franchisor headquartered in Charlotte, NC. We support more than 230 franchisees across 500+ markets in the U.S. and Canada. Our portfolio includes Mosquito Authority, Pest Authority, and Fitness Machine Technicians. Our focus is not just growth, but building strong, resilient franchise businesses. We value integrity, accountability, and results, and we operate with a collaborative, high-performance mindset.
Main Line Brands, LLC is an award-winning multi-brand franchisor headquartered in Charlotte, NC. We support more than 230 franchisees across 500+ markets in the U.S. and Canada. Our portfolio includes Mosquito Authority, Pest Authority, and Fitness Machine Technicians. Our focus is not just growth, but building strong, resilient franchise businesses. We value integrity, accountability, and results, and we operate with a collaborative, high-performance mindset.
The Franchise Marketing Support Specialist plays a critical role in supporting franchise owners across a multi-brand, multi-location system. This position serves as a trusted partner to franchisees—helping them understand, adopt, and execute approved marketing programs and platforms that drive local growth and long-term success.
The goal of this role is to increase franchisee satisfaction, adoption of marketing initiatives, and overall system performance through strong relationship management, responsive support, and effective coordination with internal teams.
This is a full-time, hybrid role (four days in office, 1 day remote) based in the Charlotte Metro area.
Essential Responsibilities
- Serve as a day-to-day marketing support contact for franchise owners
- Build strong, trusted relationships with franchisees to promote engagement, confidence, and satisfaction
- Support franchisees with onboarding, adoption, and ongoing use of marketing tools and platforms
- Help franchisees execute national and local marketing campaigns accurately and on time
- Manage inbound franchisee requests, questions, and issues related to marketing programs
- Set clear expectations and guide franchisees through marketing processes and best practices
- Coordinate with internal teams (Marketing, Technology, Operations) to resolve issues efficiently
- Assist with website updates, local page requests, and basic digital marketing needs
- Support Google Business Profile updates and foundational optimization requests
- Track common issues and contribute to documentation, FAQs, and process improvements
- Proactively identify opportunities to improve franchisee adoption and satisfaction
- Participate in franchisee check-ins, training sessions, and support calls as needed
What You Bring
- 2–4+ years of experience in account services, franchise support, client success, or marketing coordination
- Experience working with franchisees, multi-location businesses, or large account portfolios preferred
- Working knowledge of digital marketing fundamentals (websites, listings, email, paid media, automation)
- Strong communication and relationship-building skills
- Proven ability to manage multiple requests and priorities simultaneously
- Customer-service mindset with a proactive, solution-oriented approach
- High attention to detail and strong organizational skills
- Comfortable collaborating with cross-functional internal teams
- Eagerness to learn marketing platforms, processes, and franchise best practices
Why Join Us
- Make a direct impact on franchise owner success and local business growth
- Work across multiple national brands within a growing franchise system
- Develop deep experience in franchise and multi-location marketing
- Join a collaborative, support-focused team committed to innovation and growth
Flexible work from home options available.
Compensation: $50,000.00 - $60,000.00 per year
Main Line Brands is an award-winning, multi-brand franchisor headquartered in Charlotte, North Carolina. We are the parent company of Mosquito Authority, Pest Authority, and Fitness Machine Technicians, three nationally recognized service brands built for long-term growth.
What sets Main Line Brands apart is not just the strength of our brands, but how intentionally they are built. Each brand is designed around recurring revenue, operational simplicity, and strong local presence, giving franchise owners the tools and confidence to scale profitable businesses in their communities.
We believe franchising works best when it is a true partnership. Our role is to provide proven systems, clear playbooks, modern marketing, and responsive support so franchisees can focus on execution and customer relationships. As our franchise owners grow, our brands grow with them.
Main Line Brands supports hundreds of franchisees operating across the United States and Canada. More important than our footprint is our commitment to excellence, accountability, and doing right by the people who trust us with their investment.
What sets Main Line Brands apart is not just the strength of our brands, but how intentionally they are built. Each brand is designed around recurring revenue, operational simplicity, and strong local presence, giving franchise owners the tools and confidence to scale profitable businesses in their communities.
We believe franchising works best when it is a true partnership. Our role is to provide proven systems, clear playbooks, modern marketing, and responsive support so franchisees can focus on execution and customer relationships. As our franchise owners grow, our brands grow with them.
Main Line Brands supports hundreds of franchisees operating across the United States and Canada. More important than our footprint is our commitment to excellence, accountability, and doing right by the people who trust us with their investment.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The Mosquito Authority / The Pest Authority Corporate.
(if you already have a resume on Indeed)
Or apply here.
COMPETITIVE COMPENSATION
ADVANCEMENT OPPORTUNITIES
BEST-IN-CLASS TRAINING
ENJOYABLE WORK ENVIRONMENT